Janeway
Duty Manager
Location
Sakhu
Level
Mid-level
Sector
Customer Service
Salary
20000
-
30000
THB
Per month
-
Type
Permanent
-
Full-time
Positions
1
Job description
- Full-time work
- Social security
- Uniform
- The office is located in Phuket province
- Public holidays and public holidays
Responsibilities
- Ensure the smooth running of the day-to-day operations.
- Hold team meetings and huddles to discuss the shift’s requirements and expectations.
- Ensure that team members are completing their duties to a high standard and being productive during their working hours.
- Manage the staff rota and schedule, ensuring sufficient cover at all times.
- Manage domestic and international reservations, credit card authorizations, and discrepancy resolutions.
- Take calls in reservations and online booking via social media and OTAs.
- Follow up on reservations make for guests to confirm if booking is still valid as booked.
- Plan hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Contributing to team efforts by accomplishing tasks as needed.
- Liaise and look after the interest of the clients.
- Enhance the wellbeing and development of staff.
- Assist in business development, marketing and sales activities.
Requirements
- 2 years' experience in a supervisory-level role
- 3 years' experience in the customer service industry
- Good English communication
- Strong leadership skills
- Detail-focused, with good computer skills
- Strong customer service skills
This text may have been translated so we can't guarantee information accuracy.
